Help Center

Find answers about shelter sizing, snow loads, shipping, installation, doors, fabric options, payments, and more.

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Choose a Shelter

Learn the differences between our shelter types and find the best option based on your location, intended use, and weather needs.

What is the difference between Standard, Alpine, and Alpine Pro Dual Truss shelters?

The main difference is truss spacing and the level of strength each shelter offers for snow conditions. Standard Dual Truss shelters work well for lighter snow areas, Alpine Dual Truss shelters are built for stronger snow performance, and Alpine Pro Dual Truss shelters are the best fit for the heaviest snow regions and the toughest winter demands.

Key Points

·         Standard Dual Truss shelters have wider truss spacing and are a strong option for lighter snow load areas.

·         Alpine Dual Truss shelters use tighter truss spacing to improve roof support and reduce deflection in moderate snow regions.

·         Alpine Pro Dual Truss shelters use the tightest truss spacing for the highest level of strength in demanding snow conditions.

·         All three shelter lines provide durable covered space for storage, equipment, livestock, and work areas.

·         The right choice depends on your shelter size, your location, and the expected snow load in your area.

Need help choosing the right shelter? Contact Alpine Structures with your size and location for guidance.

What is the difference between Dual Truss, Single Tube, and Container Mounted shelters?

The main difference is how the shelter is built and where it is intended to be installed. Dual Truss shelters are the most common option for ground-mounted covered space, Single Tube shelters offer a different frame design for select applications, and Container Mounted shelters are designed to mount between shipping containers for fast and practical covered storage.

Key Points

·         Dual Truss shelters are designed for customers who need strong, freestanding covered space on a prepared foundation or anchoring system.

·         Single Tube shelters use a different frame style and are often selected for specific width, height, and access needs.

·         Container Mounted shelters are installed between sea cans or shipping containers, using the containers as the mounting base.

·         Container Mounted units are a strong option for job sites, equipment yards, and locations where permanent foundations are less practical.

·         Your intended use, site setup, and required access points will help determine which shelter style is the best fit.

Need help choosing the right shelter? Contact Alpine Structures with your size and location for guidance.

Which shelter is best for heavy snow areas?

For heavy snow areas, Alpine Dual Truss or Alpine Pro Dual Truss shelters are usually the best choice. These shelter lines use tighter truss spacing to create a stronger frame that handles snow better than wider-spaced alternatives. The best option depends on the snow load for your exact location and the size of shelter you need.

Key Points

·         Heavier snow regions need stronger frame spacing and better roof support.

·         Alpine Dual Truss shelters are a good fit for moderate to heavy snow conditions.

·         Alpine Pro Dual Truss shelters are the strongest option for the highest snow demands.

·         Choosing a shelter based only on appearance or price can lead to the wrong fit for your area.

·         Your nearest city or town is one of the best starting points for selecting the right shelter.

Need help choosing the right shelter? Contact Alpine Structures with your size and location for guidance.

Do I need an engineered shelter?

Not every customer needs engineering, but some locations, municipalities, and project types do require it. Engineering is often needed when a permit is required or when a site has specific structural compliance standards. If engineering is needed, it can be added to the order.

Key Points

·         Engineering requirements often depend on your municipality, region, and intended use.

·         Customers applying for permits should check local requirements before ordering.

·         Temporary and permanent use cases can be treated differently depending on local rules.

·         Engineering is often requested for commercial, municipal, agricultural, and regulated project sites.

·         If you are unsure, the safest step is to confirm permit and engineering requirements with your local authority before purchase.

Need help choosing the right shelter? Contact Alpine Structures with your size and location for guidance.

Sizes & Specs

What widths, lengths, and heights are available?

Alpine Structures offers multiple shelter sizes so you can match the width, length, and height to your site, equipment, storage needs, or work area.

Key points

·         Dual Truss shelters are commonly available in widths from 20 ft to 90 ft, depending on the shelter line.

·         Lengths typically start at 20 ft and increase in regular increments depending on the model.

·         Peak height is usually tied to the shelter width rather than being fully custom on standard stock models.

·         Common Dual Truss peak heights are 18 ft for 20 ft wide shelters, 20 ft for 30 ft wide shelters, and 24 ft for 40 ft and 50 ft wide shelters.

·         Single Tube and Container Mounted models have their own size ranges and height configurations.

Bottom note: If you are not sure what size works best, start with the width and length you need to cover, then match it to your local snow load and intended use.

How do I choose the right shelter size?

The right shelter size depends on what you are storing or working under, how much clearance you need, and how much open covered space you want inside the unit.

Key points

·         Start by measuring the widest and tallest equipment, vehicles, or materials that need to fit inside.

·         Add extra space for movement, turning, maintenance access, and snow shedding around the shelter.

·         Door width and door height matter as much as interior shelter size.

·         If you need more usable side clearance, a wider shelter is often the better choice.

·         For large equipment, high traffic access, or long term work areas, it is usually better to size up rather than size too tight.

Bottom note: A shelter that fits on paper may still feel too tight in real use, so it is smart to allow room for access and future needs.

What are the peak heights and sidewall heights for each shelter width?

Shelter height is one of the most important sizing details because it affects access, door size, usable interior clearance, and the overall fit for your application.

Key points

·         For many Dual Truss shelters, 20 ft wide models have an 18 ft peak height.

·         30 ft wide Dual Truss shelters commonly have a 20 ft peak height.

·         40 ft and 50 ft wide Dual Truss shelters commonly have a 24 ft peak height.

·         Typical sidewall heights are 11 ft on 20 ft wide shelters and 12 ft on many 30 ft, 40 ft, and 50 ft wide shelters.

·         Peak height on stock units is generally fixed by width unless the shelter is custom ordered.

Bottom note: When comparing sizes, always check both the peak height and the sidewall height so you know the true working clearance inside the shelter.

What door sizes and end panel options are available by shelter type?

Door size and end panel style affect access, airflow, equipment clearance, and how the shelter works day to day. The options below show the common layouts and door sizes used across Dual Truss, Single Tube, and Container Mounted shelters.

Dual Truss shelters

·         EP1: Front main door plus aluminum man door, with a rear main door.

·         EP2: Front main door plus aluminum man door, with a rear fabric end wall.

·         EP3: Front drop on the front end, with a rear fabric end wall.

·         EP4: Triple zipper front end panel, with a rear fabric end wall.

·         EP5: No end panels.

Common door sizes by Dual Truss shelter width

20 ft wide = Up to 10 ft wide x 13 ft high main door

30 ft wide = Up to 15 ft wide x 14 ft high main door

40 ft and 50 ft wide = Up to 15 ft wide x 17 ft high main door

Dual Truss note: Triple zipper openings can provide wide access and are often used where a flexible full-end opening is preferred.

Single Tube shelters

·         EP1: 14 ft wide x 15 ft high main door on both ends.

·         EP2: 14 ft wide x 15 ft high main door on the front end, with a solid rear wall.

·         EP3: Front drop on the front end, with a solid rear wall.

·         EP4: Triple zipper openings on both ends.

·         EP5: Triple zipper on the front end, with a solid rear wall.

·         EP6: No end walls.

Common door sizes by Single Tube shelter width

20 ft wide = Triple zipper openings only on both ends. No framed main door option.

30 ft wide = Up to 14 ft wide x 15 ft high main door, or triple zipper depending on the end panel selected.

Single Tube note: Single Tube door options are more model-specific, so the end wall style matters more when planning access.

Container Mounted shelters

·         Container Mounted shelters commonly follow the same end panel logic as Dual Truss shelters.

·         Depending on the configuration, they can include a front main door, aluminum man door, rear main door, rear fabric wall, triple zipper opening, or open ends.

·         Final door layout should always be confirmed against the mounted height, shelter width, and the container setup.

Common door sizes by Container Mounted shelter width

20 ft wide = Commonly up to 10 ft wide x 13 ft high where a framed main door is used.

30 ft wide = Commonly up to 15 ft wide x 14 ft high where a framed main door is used.

40 ft and wider = Commonly up to 15 ft wide x 17 ft high, subject to mounted height and end panel design.

Bottom note: Before ordering, confirm the door opening for your exact shelter width, shelter type, and end panel layout so your equipment clears both the width and the height of the opening.

Wind & Snow

How do I choose a shelter based on my snow load?

Short Answer: Snow load is one of the most important factors when choosing a fabric shelter. Areas with heavier snow usually need tighter truss spacing and a stronger frame system.

Key Details:

·         Standard Dual Truss shelters are best suited for lighter snow load areas.

·         Alpine Dual Truss shelters are better for moderate snow load areas where added strength is needed.

·         Alpine Pro Dual Truss shelters are the strongest option for the heaviest snow conditions.

·         Your nearest city or town helps determine the expected snow load for your area.

·         If a permit or site-specific design is required, engineering should be added to the order.

What is the difference between snow load and wind load?

Short Answer: Snow load measures how much weight the roof system must carry from snow accumulation. Wind load measures how much force the shelter must resist from moving air and gust pressure.

Key Details:

·         Snow load is usually discussed in kPa.

·         Wind load is often discussed in km/h for simple customer conversations, though engineering documents use pressure-based calculations.

·         A shelter in a snowy inland location may need a stronger roof system even if wind is moderate.

·         A shelter in an open coastal or prairie site may need closer attention to wind exposure and anchoring.

·         Both values matter because a shelter must perform in real site conditions, not only in ideal conditions.

Which Alpine Structures shelter is best for heavy snow areas?

Short Answer: For heavier snow areas, Alpine Dual Truss or Alpine Pro Dual Truss shelters are usually the better fit because they use tighter truss spacing than Standard Dual Truss shelters.

Key Details:

·         Tighter truss spacing helps reduce roof deflection and improves overall frame stability.

·         Standard Dual Truss shelters generally use wider bay spacing and are better for lighter demand areas.

·         Alpine Dual Truss shelters are a stronger step up for customers dealing with more consistent winter snow.

·         Alpine Pro Dual Truss shelters are the premium choice for the toughest snow regions and higher-demand applications.

·         For the highest confidence, match the shelter recommendation to the customer's location and intended use.

Why does my location matter when choosing a shelter?

Short Answer: For heavier snow areas, Alpine Dual Truss or Alpine Pro Dual Truss shelters are usually the better fit because they use tighter truss spacing than Standard Dual Truss shelters.

Key Details:

·         Tighter truss spacing helps reduce roof deflection and improves overall frame stability.

·         Standard Dual Truss shelters generally use wider bay spacing and are better for lighter demand areas.

·         Alpine Dual Truss shelters are a stronger step up for customers dealing with more consistent winter snow.

·         Alpine Pro Dual Truss shelters are the premium choice for the toughest snow regions and higher-demand applications.

·         For the highest confidence, match the shelter recommendation to the customer's location and intended use.

Quick Reference

Use this simple guide inside the Help Center to point leads toward the right shelter line.

Shelter Line | Best Fit | General Positioning

Standard Dual Truss | Lighter snow load areas | Entry dual truss option for lower demand locations

Alpine Dual Truss | Moderate snow load areas | Stronger frame with tighter truss spacing

Alpine Pro Dual Truss | Heavy snow load areas | Premium option for the toughest winter conditions

Covers & Warranty

What fabric covers do you offer?

Short answer

Alpine Structures offers durable PVC fabric cover options built for long service life, weather resistance, and strong performance across a wide range of shelter applications.

What we offer: Most Dual Truss shelters use 610g PVC as the standard cover option. Alpine Pro Dual Truss shelters typically use 910g PVC as the premium standard. Alpine Single Tube shelters are commonly offered in 610g PVC or 910g PVC.

Why cover weight matters: A heavier PVC cover typically offers longer service life, stronger tear resistance, better durability under regular use, and improved long term value for customers who want a heavier duty shelter package.

Bottom line: The best cover depends on the shelter line, site use, budget, and the level of durability the customer wants.

What is the difference between 610g PVC and 910g PVC?

Short answer

610g PVC is a strong standard cover option for many shelter applications. 910g PVC is the heavier premium option with longer warranty coverage and stronger overall durability.

610g PVC: 610g PVC is a triple layer PVC cover used on many Alpine Structures shelters. It offers solid strength, dependable weather resistance, and a clean professional finish for general storage, equipment cover, and work use.

910g PVC: 910g PVC is the premium triple layer PVC cover. It is thicker, heavier, and better suited for customers who want maximum durability, longer expected service life, and a stronger long term cover package.

Best fit: 610g PVC fits many standard applications well. 910g PVC is often the better fit for demanding sites, longer ownership plans, and customers who want the heaviest cover option available.

What warranty comes with each shelter cover?

Short answer

Warranty coverage depends on the fabric thickness selected.

Warranty details:

610g PVC carries a 6 year warranty.

910g PVC carries a 10 year warranty.

How to explain it to customers: Customers looking for strong standard performance often choose 610g PVC. Customers looking for the longest cover warranty and a heavier premium material often move to 910g PVC.

Bottom line: The warranty is a major part of the cover choice because it reflects the level of long term coverage tied to each material option.

Are your covers fire rated, and what colors are available?

Short answer

Alpine Structures cover materials have been tested to CAN/ULC-S109 standards, and shelters are available with a white main cover and multiple trim color options.

Fire rating: Alpine Single Tube shelter fabric has been tested to CAN/ULC-S109. Where fire rating details are needed for project review, permit discussion, or buyer documentation, Alpine Structures should provide the matching test information and material details for the shelter line being quoted.

Color options: Shelters typically use a white main cover with a trim color selection. Common trim colors include brown, red, orange, black, blue, light green, dark green, and white.

Bottom line: Customers get a clean white main cover, a choice of trim colors, and access to material fire rating details when those details are required for project planning or documentation.

Doors & End Panels

What is the difference between the End Panel options?

Short answer: End Panel options describe the layout of the front and rear end panels. The exact EP setup depends on the shelter type and determines whether the shelter has main doors, triple zipper doors, solid walls, front drops, or open ends.

EP1: Front main door plus aluminum man door, with a rear main door. This is the best fit for drive-through access, equipment storage, and sites where people need regular walk-in access without opening the main door every time.

EP2: Front main door plus aluminum man door, with a closed rear wall. This is a strong option when the shelter needs full front access but a sealed rear end for storage or weather protection.

EP3: Front drop opening with a closed rear wall. This is a simpler setup for customers who want front access without adding a framed main door system.

EP4: Triple zipper openings on both ends. This works well when the customer wants flexible fabric openings on both ends instead of framed main doors.

EP5: Front triple zipper opening with a closed rear wall. This is a good middle-ground option when front access is needed but the rear end should stay enclosed.

EP6: No end walls. Both ends stay open, which is useful for airflow, livestock cover, hay storage, or quick equipment pass-through access.

Shelter type matters: Dual Truss shelters commonly use EP1 through EP5. Single Tube shelters use their own EP lineup depending on width, and Container Mounted shelters follow a similar logic to Dual Truss units but door layouts should be confirmed on the quoted model because mounted height changes the access area.

Bottom line: EP options change how the shelter functions day to day. The best choice depends on whether the customer needs drive-through access, front-only access, a closed storage setup, or open ends for airflow and easy movement.

What door sizes are available on Dual Truss shelters?

Short answer: Door size depends on the shelter width and peak height. Wider shelters allow larger main doors.

20 ft wide Dual Truss: 20 ft wide Dual Truss shelters commonly use a main door up to 10 ft wide by 13 ft high.

30 ft wide Dual Truss: 30 ft wide Dual Truss shelters commonly use a main door up to 15 ft wide by 14 ft high.

40 ft and wider Dual Truss: 40 ft wide and wider Dual Truss shelters commonly use main doors up to 15 ft wide by 17 ft high when the shelter height allows it.

Triple zipper option: Triple zipper end panels are also available and can open much wider than a framed main door, making them useful where customers want larger equipment access without a framed door opening.

Bottom line: For Dual Truss shelters, the door size grows with the shelter width, but the final door opening still has to fit within the available end wall and roof slope.

What door sizes are available on Single Tube and Container Mounted shelters?

Short answer: Single Tube and Container Mounted shelters have their own door rules based on frame style and mounted height.

Single Tube 20 ft wide: 20 ft wide Single Tube shelters are only offered with triple zipper doors on both ends rather than a framed main door.

Single Tube 30 ft wide: 30 ft wide Single Tube shelters can be offered with a 14 ft wide by 15 ft high main door.

Container Mounted shelters: Container Mounted shelters use door layouts that depend on shelter width and the mounted configuration. Because the shelter sits on containers, the mounted height changes the access area and door setup should be confirmed on the quoted model.

Best use case: Single Tube triple zipper doors work well for flexible access and simpler opening systems. Framed main doors are better when customers want a defined drive-in opening. Container Mounted units should be matched to the equipment, container placement, and clearance needed at the site.

Bottom line: The shelter type matters as much as the shelter width when choosing the right door setup.

How do I choose the right doors and end panels for my shelter?

Short answer: The right choice depends on how the shelter will be used, what needs to move in and out, and whether the customer wants drive-through access, a closed rear wall, or more flexible openings.

Choose a main door when: A framed main door is a strong fit when the customer wants a defined equipment opening, repeated access through the same entrance, and a more finished end wall setup.

Choose triple zipper doors when: Triple zipper doors are a strong fit when the customer wants wider flexible access, easier opening across more of the end wall, or a simpler fabric-based door system.

Choose a solid rear wall when: A solid rear wall works well when the customer wants a closed storage setup and only needs front access.

Choose no end walls when: An open-end setup works well for airflow, quick pass-through use, or equipment cover where enclosure is not the priority.

Bottom line: Ask what is being stored, how often equipment moves through the shelter, and whether access is needed from one end or both. Those answers usually point to the right EP and door choice quickly.

Shipping

How long does shipping take?

Short answer: Shipping time depends on whether the shelter is in stock or being brought in as a factory or custom order.

In-stock shelters: Units that are in stock are typically ready to ship in about 7 to 14 business days.

Ordered or custom shelters: Shelters that are not in stock, or shelters built to a special order, usually take about 3 to 4 months before they are ready to ship.

What affects timing: Delivery time can also change based on product availability, final order details, shipping distance, weather, and how quickly the delivery site is ready.

Best practice: Customers should confirm lead time at the time of quote or order so they know whether they are buying an in-stock unit or an order-in model.

Bottom line: If timing matters, the first thing to confirm is whether the shelter is in stock. In-stock shelters move much faster than custom or order-in units.

Do you ship across Canada and is shipping free?

Short answer: Alpine Structures ships across Canada, and some orders qualify for free shipping.

Canada-wide delivery: Shelters can be shipped to customers across Canada, including rural and commercial sites, as long as the delivery location can be accessed by the freight carrier.

Free shipping: Alpine Structures often offers free shipping on orders over $10,000. Customers should still confirm this on the quote because remote locations, oversized shelters, or special delivery conditions can affect freight costs.

What freight usually covers: Standard freight usually covers getting the packaged shelter to the delivery location or nearest approved freight point. Extra site handling, special access, or transfer services are usually separate from standard freight.

Remote or restricted locations: If the delivery site is hard to access, the freight plan may need to change. In those cases, delivery to the nearest cargo depot or arranged transfer point may be the better option.

Bottom line: Alpine Structures ships Canada-wide, but the exact freight setup should always be confirmed based on order size, location, and access.

What do I need at the delivery site?

Short answer: The customer needs a safe, accessible delivery location and equipment to unload the shelter package.

Site access: The delivery location needs enough room for the freight truck to enter, unload, and leave safely. Tight driveways, soft ground, steep grades, or limited turning space can delay delivery.

Unloading equipment: Customers are commonly expected to have a forklift or similar unloading equipment available at the time of delivery.

Forklift requirement: A forklift with roughly 3,500 lb lifting capacity is often recommended to unload the packaged shelter safely.

If unloading equipment is not available: If the customer does not have the right unloading equipment, Alpine Structures may arrange shipment to the nearest cargo depot instead, where the customer can pick up or transfer the order.

Before delivery: Customers should confirm site access, unloading equipment, and contact details before the shipment arrives so delivery goes smoothly.

Bottom line: The most important part of delivery prep is making sure the site is accessible and the unloading equipment is ready.

What happens if my site is remote or I am not ready for delivery?

Short answer: Remote sites and unprepared delivery locations usually need extra planning before shipment is released.

Remote delivery: Some areas need a different freight plan because of distance, road restrictions, or carrier limits. This can affect delivery time, final freight cost, or where the shelter is dropped off.

Nearest depot option: If direct site delivery is not practical, the shelter may be shipped to the nearest cargo depot or freight terminal for pickup or onward transport.

Site readiness matters: Customers should make sure the delivery area is clear, accessible, and able to handle the truck and unloading equipment before the shipment is booked.

If the site is not ready: Delays, re-delivery charges, storage charges, or rescheduling costs can happen if the site is not ready when the freight arrives.

Best step before shipping: The customer should review access, unloading, contact information, and site readiness with the sales team before the shelter leaves for delivery.

Bottom line: Remote and delayed deliveries are manageable, but they need to be planned in advance to avoid extra costs and delays.

Installation & Anchoring

Do you offer installation?

Yes. Alpine Structures can provide installation pricing for many shelter projects, or you can choose to install the shelter yourself if the site, crew, and equipment are a good fit.

Key points

• Installation availability depends on your location, shelter size, site conditions, and project timing.

• Many customers ask for an installation quote at the same time they request shelter pricing so they can compare full project cost versus self-install cost.

• Larger shelters, remote sites, and projects with tighter schedules usually need a more detailed installation review.

• Professional installation is often the better fit when the job involves difficult access, heavy lifting, custom anchoring, or limited on-site labour.

Helpful note: This option works well for customers who want a turnkey setup or want pricing for both professional installation and self-install before ordering.

Can I install the shelter myself?

Yes. Many fabric shelter companies tell customers self-install is possible when the crew follows the manual closely, has the right lifting equipment, and starts with a level, prepared site. Alpine Structures shelters can also be self-installed when the project is planned properly.

Key points

• Read the full installation manual before assembly and match the parts to the drawing and instructions before you begin.

• Self-install works best when the base is level, the layout is square, and the site is cleared and ready before the first frame pieces go together.

• Have the right crew size, lifting equipment, hand tools, safety gear, and unloading plan ready before delivery day or assembly will slow down fast.

• If the project is oversized, exposed to heavy snow or wind, or requires more complex anchoring, professional installation is usually the safer choice.

Helpful note: Across the industry, manufacturers usually tell customers the same thing: self-install can work well, but poor installation, skipped steps, and improper anchoring create the biggest problems later.

What foundation and anchoring options are available?

Alpine Structures shelters can be installed on different base types depending on the shelter style, site conditions, and intended use. The right anchoring method depends on the surface below the shelter and the loads the shelter needs to handle.

Key points

• Concrete pads are commonly anchored with anchor bolts or anchors set into drilled holes. Other manufacturers also describe epoxy-set concrete anchors as a standard approach on concrete surfaces.

• Soil or asphalt sites often use helical piles or other ground anchoring systems when the base is not a poured concrete pad.

• Container mounted shelters attach to shipping containers, but the container setup still needs to meet the structural requirements for the shelter and site conditions.

• A level, stable base matters as much as the anchor itself. Industry manuals repeatedly stress keeping the frame square, placing anchors properly, and using the anchor type that matches the site.

Helpful note: Before ordering, confirm whether your shelter will sit on concrete, gravel with ground anchors, or containers so the anchoring setup matches the job from the start.

What should I have ready before installation day?

A smooth installation starts with site preparation, unloading access, and the right equipment already on site. Most fabric shelter installers give customers the same checklist before assembly begins.

Key points

• Clear vegetation, debris, and obstructions from the install area, then level the site and mark the shelter layout before assembly starts.

• Make sure the final location has enough working room around the shelter and enough access for delivery trucks, forklifts, lifts, or other handling equipment.

• Confirm your anchors, tools, drills, wrenches, tensioning equipment, ladders or lifts, and safety gear are ready before the shipment arrives.

• After installation, re-check bolt tightness, fabric tension, and anchors. Several manufacturers tell customers to re-tension and inspect again after the initial install and after strong wind, heavy rain, or hot weather.

Helpful note: Good preparation saves time, reduces mistakes, and helps the shelter go together cleaner. It also makes it easier to keep the frame straight and the fabric tensioned properly once the cover is installed.

Need help choosing installation or anchoring options? Request a quote with your shelter size, location, and base details so Alpine Structures can point you toward the right setup.

Quoting & Payments

How do I get a quote for an Alpine Structures shelter?

Getting a quote is simple.

The fastest way is to send your shelter size, your nearest city or town, and whether you want to install the shelter yourself or have our team quote installation.

Key details

·         Most quotes start with width and length. Your location helps determine the right shelter line for local snow conditions.

·         For the most accurate quote, provide your intended use, snowfall level, preferred shelter type, and any door or end panel preferences.

·         Installation pricing is usually quoted separately when requested.

·         Oversized shelters usually need a custom quote handled by the sales team over the phone.

·         If engineering is required for your site or permit process, request it during quoting so it can be added to the order.

Related questions

What information do you need for a shelter quote?

To prepare an accurate quote, we usually need the shelter width and length, your nearest city or town, your expected snowfall level, whether you want self-install or installation quoted, and any preferences for doors, end panels, or cover thickness.

Do I need an engineered shelter?

Not every order needs engineering, but some sites, permits, or commercial projects do. If engineering is required for your municipality, site, or intended use, let our sales team know during the quote stage so it can be added.

Which shelter is best for my area?

The best shelter depends mainly on your location and snow conditions. Lighter snow areas often suit Standard Dual Truss, moderate snow areas often suit Alpine Dual Truss, and heavier snow areas often suit Alpine Pro Dual Truss.

Need a quote? Send us your shelter size, nearest city or town, and whether you want self-install or an install quote.

Is a deposit required when I place an order?

Yes. A minimum 20 percent deposit is required before a shelter enters production or is prepared for shipment.

Key details

·         The deposit confirms the order and allows production or shipping preparation to begin.

·         The remaining balance is due in full at the time of delivery.

·         Payment terms should be reviewed before the order is finalized so there are no surprises at delivery.

·         Custom orders, engineered orders, and special configurations should be confirmed carefully before payment is submitted.

·         Order timelines depend on stock status, shelter type, and whether the unit is in stock or being brought in.

Related questions

When is the final payment due?

The remaining balance is due in full at the time of delivery to the delivery location listed on the order.

What payment methods do you accept?

We accept e-transfer, bank transfer, certified cheque, and credit card. Credit card payments include a 2.9 percent processing fee.

How long does shipping take?

Shipping time depends on stock status and order type. In-stock shelters often ship in about 7 to 14 business days, while ordered or custom units often take about 60 to 90 business days.

Need a quote? Send us your shelter size, nearest city or town, and whether you want self-install or an install quote.

What payment methods do you accept?

We accept e-transfer, bank transfer, certified cheque, and credit card. Customers who want to pay by phone can contact our team directly.

Key details

·         E-transfers are sent to [email protected].

·         Credit card payments include a 2.9 percent processing fee added to the transaction total.

·         Some customers choose e-transfer or bank transfer to avoid the credit card fee.

·         Large or commercial orders should confirm payment timing and method before shipment is scheduled.

·         If you are unsure which option is best, ask our team before finalizing the invoice.

Related questions

Do I need to pay the credit card fee?

The 2.9 percent processing fee applies only when paying by credit card. Customers paying by e-transfer, bank transfer, or certified cheque do not pay that fee.

Can I pay by e-transfer?

Yes. We accept e-transfer payments, and e-transfers are sent to [email protected].

How do I pay my invoice?

Your invoice can be paid by e-transfer, bank transfer, certified cheque, or credit card. If you want to pay by phone, contact our team and we will walk you through the payment process.

Need a quote? Send us your shelter size, nearest city or town, and whether you want self-install or an install quote.

When is the final payment due and what should I expect at delivery?

We accept e-transfer, bank transfer, certified cheque, and credit card. Customers who want to pay by phone can contact our team directly.

Key details

·         E-transfers are sent to [email protected].

·         Credit card payments include a 2.9 percent processing fee added to the transaction total.

·         Some customers choose e-transfer or bank transfer to avoid the credit card fee.

·         Large or commercial orders should confirm payment timing and method before shipment is scheduled.

·         If you are unsure which option is best, ask our team before finalizing the invoice.

Related questions

Do I need to pay the credit card fee?

The 2.9 percent processing fee applies only when paying by credit card. Customers paying by e-transfer, bank transfer, or certified cheque do not pay that fee.

Can I pay by e-transfer?

Yes. We accept e-transfer payments, and e-transfers are sent to [email protected].

How do I pay my invoice?

Your invoice can be paid by e-transfer, bank transfer, certified cheque, or credit card. If you want to pay by phone, contact our team and we will walk you through the payment process.

Need a quote? Send us your shelter size, nearest city or town, and whether you want self-install or an install quote.