Returns Policy
Alpine Structures Returns Policy
At Alpine Structures, customer satisfaction is important to us. While our structures are built to last, we understand that circumstances may arise where a return is necessary. The following outlines our return policy:
Eligibility for Return
We accept returns under the following conditions:
- The return request is made within 30 days of the delivery date.
- The structure must be in its original, unopened shipping crate or container, with no signs of damage or tampering.
- The shipping container must be completely intact and not opened, altered, or unsealed in any way.
Important: Once the crate or packaging has been opened, the product is no longer eligible for return.
Restocking Fee
A 20% restocking fee will be applied to all approved returns. This fee covers inspection, repackaging, and inventory handling.
Shipping & Handling Costs
- Return shipping costs are the responsibility of the customer.
- We do not reimburse for any fuel, travel, or transportation expenses incurred by the customer.
- We do not cover the cost of shipping the product back to our facility.
Please arrange for the return shipment through a reliable carrier that can ensure the product is transported safely and without damage.
How to Initiate a Return
To request a return authorization, please contact our team at Contact@alpinestructures.ca and provide:
- Your original order number
- Proof of purchase
- Confirmation that the product remains in its original, unopened shipping container
Once approved, we will provide instructions for returning the product to our facility.
Final Notes
Returns that do not meet the conditions outlined above may be refused or subject to additional charges. Refunds, minus applicable fees, will be processed once the returned product is received and inspected.
If you have any questions, please contact us at Contact@alpinestructures.ca — we’re here to help.