Returns Policy

At Alpine Structures, customer satisfaction is important to us. While our structures are built to last, we understand there may be situations where a return or cancellation request is made. This Returns Policy outlines the terms and conditions that apply to all purchases.

Standard Return Eligibility

Standard, non-custom orders are eligible for return only if all of the following conditions are met:

The return request is submitted within 30 days of the delivery date.

The structure remains in its original, unopened shipping crate or container.

The product shows no signs of damage, tampering, alteration, or use.

The shipping container remains fully intact and has not been opened, unsealed, or modified in any way.

Once the crate, packaging, or shipping container has been opened, the product is no longer eligible for return.

Custom Ordered Shelters

A custom ordered shelter means any shelter made to order, modified, special ordered, or produced to customer-requested specifications.

Custom ordered shelters with a purchase price of up to $19,999.99 CAD require a 30% non-refundable deposit.

Custom ordered shelters with a purchase price of $20,000.00 CAD or more require a 50% non-refundable deposit.

Any cancellation of a custom ordered shelter prior to delivery is subject to all applicable freight charges and related fees.

Any return or cancellation of a custom ordered shelter after delivery is subject to all applicable fees, including freight charges, restocking fees, shipping and handling costs, and any other charges associated with the return, cancellation, recovery, inspection, repackaging, or transportation of the product.

Applicable fees are outlined below under Restocking Fee and Shipping and Handling Costs and form part of this Returns Policy.

Restocking Fee

A 20% restocking fee applies to all approved returns. This fee covers inspection, repackaging, administration, and inventory handling.

Shipping and Handling Costs

All return shipping costs are the sole responsibility of the customer.

Alpine Structures does not reimburse fuel, travel, transportation, loading, unloading, or related expenses incurred by the customer or any third party.

Alpine Structures is not responsible for the cost of shipping the product back to our facility or to any other location designated by Alpine Structures.

The customer is responsible for arranging return shipment through a reliable carrier capable of transporting the product safely and without damage.

Return Authorization Process

All returns require prior written approval from Alpine Structures.

To request a return authorization, the customer must contact [email protected] and provide:

The original order number

Proof of purchase

Confirmation that the product remains in its original, unopened shipping container, if applicable

If the return request is approved, Alpine Structures will provide return instructions. No return will be accepted without prior authorization.

Final Terms

Any product returned without authorization may be refused.

Any product that does not meet the conditions of this Returns Policy may be refused or may be subject to additional charges.

Refunds, if approved, will be issued only after the returned product has been received, inspected, and approved by Alpine Structures. Any refund will be less all applicable deposits, freight charges, restocking fees, shipping and handling costs, and any other related charges.

Alpine Structures reserves the right to determine, in its sole discretion, whether a product qualifies for return under this policy.

If you have questions regarding this Returns Policy, please contact [email protected].